At JKC Restaurants, we are committed to creating inclusive and accessible environments for all of our customers, employees, and stakeholders. We recognize that accessibility is not just a legal requirement, but a moral and ethical responsibility. We are dedicated to identifying and removing barriers that may prevent individuals with disabilities from fully participating in all aspects of our business. We pledge to create an environment with accessibility in mind, to provide training and education to our employees on accessibility, and to engage with and involve members of the disability community in this process. We will strive to continuously improve and meet or exceed industry standards for accessibility and will make every effort to ensure that our business is inclusive and accessible to all.

In the past, we have achieved several milestones in terms of accessibility in our restaurants. We have ensured that our restaurants are wheelchair-accessible, with ramps and automatic doors for ease of movement. We have also made sure that our menu is available in alternative formats, such as braille and large print, for customers who have visual impairments. Additionally, we have trained our staff on how to interact with and assist customers with disabilities.

Looking forward, we are committed to continuing to promote accessibility in our restaurants. We will strive to meet or exceed industry standards for accessibility and will make every effort to continuously improve the accessibility of our restaurants.

We firmly believe that everyone should have equal access to enjoy the experience of dining out and we are determined to make that a reality for everyone who walks through our doors.

Customer Service

JKC’s initiatives on customer service include:
  • Offering alternative formats for customer service materials, such as braille or large print, for customers who have visual impairments.
  • Allowing guests with disabilities who are accompanied by a service animal into all JKC locations unless the animal is otherwise excluded by law from the premises. If the animal is legally excluded from the premises, JKC will provide alternative measures to enable the person to obtain our goods. JKC will ensure that all associates are properly trained on how to interact with guests with disabilities and who are accompanied by a service animal.
  • Allowing guests with disabilities who are accompanied by a support person into all JKC locations together with the support person and will not be prevented from having access to the support person while on the premises. All support persons are welcome at all JKC locations.
  • JKC will provide guests with notice of a planned or unexpected disruption in services usually used by guests with disabilities. This notice will include the reason for the disruption, its anticipated duration, as well as describe alternative facilities or services that may be available. This notice will normally be posted on a website and also be posted on the premises, where appropriate in the circumstances. Temporary disruptions may be the result of many situation, some of which are described here:
    1. Washroom Closure
    2. Restaurant Renovations
    3. Automatic Door Malfunction
    4. Nearby Construction
    5. Power Failure
  • Encouraging customers to provide feedback and suggestions for improving accessibility.
Information and Communications

JKC’s initiatives on information and communications include:
  • Providing clear and simple language for all communications and avoiding jargon or complex terminology as much as possible.
  • Making sure that all communications are inclusive and respectful of diverse cultures, abilities, and experiences, and avoiding language or images that could be considered offensive or discriminatory.
  • Our website and web content conforms with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA as well as WCAG 2.1 Level AA

JKC’s initiatives on employment include:
  • Providing training for all employees on accessibility and disability awareness. This can include information on how to interact with colleagues who have disabilities.
  • Making sure that recruitment and hiring processes are accessible to people with disabilities. This can include providing alternative formats for job applications, such as braille or large print, as well as providing accommodations during the interview process.
  • Providing accommodations for employees with disabilities, such as assistive technology, flexible work arrangements, and additional support services.
  • Actively recruiting and hiring people with disabilities by reaching out to organizations and groups that focus on employment for people with disabilities.
  • Encouraging employees to provide feedback and suggestions for improving accessibility in the workplace.
  • JKC will continue to take the following steps to develop and put in place a process for developing documented Individual Accommodation Plans and return to work plans and processes for team members that have been absent due to a disability. The IAP will include the following:
    1. Assessment on an individual basis;
    2. Identification of accommodations to be provided;
    3. Timelines for the provision of accommodations;
    4. Frequency with which the IAP will be reviewed and updated and the manner in which it will be done;
    5. Any other relevant information that is required.

JKC’s initiatives on training include:
  • Providing multiple formats for training materials, such as written, audio, and video formats, to accommodate different learning styles and abilities.
  • Making sure that all training materials and activities are accessible to people with disabilities, such as providing closed captioning for videos.
  • Using inclusive language and images in all training materials and activities to promote a welcoming and accessible environment.
  • Allowing flexible scheduling for training, such as providing online training options or allowing employees to participate in training at their own pace.
  • Encouraging feedback and actively seeking input from employees with disabilities to ensure that the training meets their needs.
Design of Public Spaces

JKC’s initiatives on the design of public spaces include:
  • Ensuring that all new construction and renovations comply with relevant accessibility laws and regulations.
  • Incorporating universal design principles into the design of public spaces, which take into account the needs of people with disabilities as well as people of all ages and abilities. This can include features such as wide doorways and ramps, clearly marked exits and paths of travel, as well as accessible toilet facilities.
  • Ensuring that public spaces are well-lit, with appropriate lighting levels, and good contrast to make it easy for people with visual impairments to navigate.
  • Providing a range of seating options and surfaces, with options for sitting and resting at different heights, and accommodating surfaces for people who use wheelchairs.
  • Providing accessible parking and transportation options for people with disabilities, including ramps and accessible restrooms.
Feedback Process

We welcome customer feedback on our efforts to ensure accessible customer service to people with disabilities. We invite customers to speak to to a manager or to contact us.

JKC Restaurants
230 Cedar St S
Timmins, ON P4N 2H1

All customer feedback will be reviewed by our compliance team and replies will be provided within 10 business days.

Additionally, any complaints related to the provision of customer service for people with disabilities can be addressed by speaking to a manager.

Revision Date: January 2023

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